Artificial intelligence-powered tools contribute to… WalmartThe company said in its report that its efforts to become the primary retail destination for its customers Annual report Released Thursday (April 23).
These tools enhance customers’ shopping experience, associate productivity, and company efficiency across the supply chain, operations, management, talent recruitment, and talent development, according to the report.
“We are at a pivotal moment, not just for our company, but for the industry, as artificial intelligence is fundamentally reshaping how customers shop and how associates work,” said Walmart President and CEO. John Forner He said in the annual report. “We harness its power to strengthen our business, guided by our core values of service, excellence, respect and integrity.”
In a Message to shareholders Released Thursday in conjunction with the annual report, Forner said Walmart provides its associates with technology and information that helps them better serve customers. Owned by Walmart Sam’s Club It said in September 2025 it would award front-line managers Artificial intelligence tools To help them make decisions faster and free them from repetitive tasks.
“Powered by artificial intelligence, our partners are delivering services faster and more accurately than ever before around the world,” Forner said.
In its annual report, Walmart highlighted the company-wide AI learning and certification paths it offers to its associates. The retailer announced in September 2025 that it is preparing to provide its employees with free access to Artificial Intelligence Certificate Program from OpenAI. In his letter to shareholders, Furner also highlighted the retailer’s efforts to provide opportunities for colleagues to learn new skills.
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“Whether one of our new programs is to certify our associates as skilled in AI, obtain a commercial driver’s license to become a Walmart fleet driver, manage a store, or develop their own solutions using our proprietary coding platform, we create opportunities to advance their careers,” Forner said.
The retailer said in the annual report that it is reshaping associate roles to emphasize unique human strengths, identify areas where AI can automate repetitive tasks, and make its workforce digitally skilled and AI-enabled.
“This includes preparing partners for new roles, technologies and ways of working, as well as deploying digital tools that support partner effectiveness, engagement and performance,” Walmart said in the annual report.
Furner highlighted Walmart’s use of AI to enhance customer experiences in his letter to shareholders in the form of the retailer’s AI agent, Sparky. The retailer introduced Sparky in its app in June 2025, saying Artificial intelligence assistant Helps customers find products, answers questions, and makes recommendations.
“Our AI agent, Sparky, helps customers save time, create solutions, and find the things they want and need at low prices every day, creating a future for Walmart that is high-speed, convenient, and personal,” Forner said in the letter.
