Zuckerberg: AI agents are progressing slower than expected


dead CEO Mark Zuckerberg He told employees on Thursday (July 2) that artificial intelligence (AI) customers had not progressed as quickly as he had expected, a rare admission from an executive who has bet his company’s structure, and up to $145 billion in infrastructure spending this year, on the technology. These comments come at a time when the payments and commerce industries are racing to build agent-driven transaction paths, and raise a question posed by the entire digital economy: How fast can agent AI really move?

Zuckerberg made the remarks at an indoor city hall, according to the recording Reuters heard it. He admitted that the company’s reorganization, which included significant job cuts, was not as “clean” as it could have been, and that executives miscalculated the timing. Meta laid off about 10% of its global workforce in May and moved nearly 7,000 employees to teams focused on artificial intelligence, Reuters reported. The restructuring is designed to fund significant investments in AI infrastructure and position the company to capture efficiency gains from AI-powered work.

“The path of proxy development over at least the last four months hasn’t really accelerated the way we expected,” Zuckerberg said, according to a Reuters report, adding that the company’s bets on the new structure “have not yet paid off.” He said executives were “very optimistic” about tools like Anthropic’s Claude Code when planning began in January and February. Meta is still expected to see more significant benefits from its AI investments over the next three to six months.

In the same city hall, Meta CTO Andrew Bosworth A review addressed a data security incident linked to the company’s mouse tracking software, which monitors employee activity for AI training. Reuters reported that the review found that no employee data was included in the AI ​​training. Meta paused the program last month and may restore it on a subscription basis, a reversal of what happened in April, when employees were told they couldn’t opt ​​out.

Zuckerberg’s caution contrasts with momentum elsewhere. PYMNTS reported this Visa, Mastercard and American Express are building agent commerce into their core networkswhich Goldman Sachs predicts AI agents will increase token consumption 24x by 2030And that Adyen’s trading agent rates the market just 0.5 on a five-point scalewith the hard work being in delivering the payments rather than the AI ​​itself.

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