BMW Created an enterprise-level organization focused on artificial intelligence (AI) and quantum computing.
The BMO Institute for Applied and Quantum AI will address innovation, application and governance in AI, as well as developing quantum capabilities to enhance customer experiences, increase efficiency and support long-term growth, the bank said on Thursday (April 9). press release.
The institute will bring together experts in the fields of science, politics, ethics and marketing, according to the statement.
“AI is accelerating how we build, modernize and innovate across the bank and the Institute will enhance our ability to transform leading technologies into meaningful value for BMO’s clients, while maintaining the discipline required to manage risk, operate at scale and support responsible adoption across global banking.” Steve TennysonBMO’s chief technology and operations officer said in the statement.
The founding director of the institute will be BMO’s head of artificial and quantum intelligence Christine MilchanowskiHe was appointed to this position effective Monday (April 6), according to the statement. Milchanovsky will advance BMO’s AI and quantum capabilities, serve as a thought leader and oversee governance across the organization.
“BMO has applied AI across the bank for decades to personalize customer experiences, strengthen our teams and automate our business,” Milchanowski said in the statement. “These capabilities continue to develop rapidly, along with the emergence of quantum technologies, creating extraordinary opportunities and great responsibility.”
Advertisement: Scroll to continue
BMW Announce In February 2025 she joined IBM Quantum Networkwhich provides access to resources that help organizations advance Quantum utility. The bank said that through access to IBMThanks to advanced quantum infrastructure, it will be able to develop and deploy quantum-powered solutions across its operations.
What BMO expects, Milchanowski told PYMNTS in an interview published in March 2025 Quantum-powered solutions To support new approaches that improve portfolio strategies and reveal deep insights into risk management.
“We are in the quantum world because we believe it holds transformative potential,” Milchanowski said. “It’s really about being prepared and … putting the muscle memory in place so we can have a first-mover advantage.”
Milchanowski said she is also focusing on artificial intelligence agents, including those that help clients understand their investment portfolios, analyze transcripts of client calls to identify pain points and improve communication, and automate internal compliance processes.
For all of PYMNTS AI and digital transformation coverage, subscribe to our daily newsletter Artificial Intelligence and Digital Transformation Newsletters.
