As the new executive vice president and chief technology officer, Bill will lead The Home Depot’s efforts in technology, product management, data and artificial intelligence starting Monday (April 6), the company said on Tuesday (March 31). press release.
Ted DeckerThe retailer’s customers are interacting with it online, in stores and, increasingly, using artificial intelligence, The Home Depot chairman, president and CEO said in the release.
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“Fran is a respected leader in data science and artificial intelligence, and she understands the power of technology to improve the customer experience,” Decker said. “Her experience will be invaluable as we invest in removing friction and making the home improvement process seamless for our partners and customers.”
At Ford, Bell “led AI transformation” as chief data officer and chief AI and analytics officer, according to the release. Prior to that, she served as Senior Vice President of Digital Technology at baby He held executive positions in Uber and Toyota.
In her new role at The Home Depot, Bell will lead the integration of agentic AI and machine learning across the organization to benefit the retailer’s associates and customers, including both DIYers and professionals, according to the release.
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“I’ve always believed that the most powerful technologies are the kind you don’t notice, because they’re busy behind the scenes making your life easier,” Bell said in the statement. “Joining a customer-first brand like The Home Depot is a great opportunity to use technology and AI where it matters most – helping homeowners make their first renovations with confidence or giving professional contractors the digital tools they need to grow their business.”
During an earnings call in February, Home Depot executives said one way the company aimed to deepen loyalty among professional customers was by offering… Artificial intelligence tool Which allows contractors to upload digital plans and receive automated material estimates within minutes.
PYMNTS reported in December that The Home Depot also added a Artificial intelligence tool For DIYers: A chat system designed to help customers search for home improvement projects online.
