invoice Plans to reduce its workforce by 30% by the end of the quarter while increasing its focus on artificial intelligence, CEO and founder of Bell Rene Lassert He said Thursday (May 7) during communion Third fiscal quarter 2026 Earnings call.
The company is accelerating the use of AI in its own operations and in the financial operations platform it offers to businesses and accounting firms.
Lassert noted during the call that he said during previous earnings calls that innovation with AI was one of BILL’s top three priorities.
“The tangible proof points we’ve seen rapidly deploying new agents to create more value for customers and increase employee productivity has made it clear that this is no longer one priority out of three. It’s our number one priority,” Lassert said.
In its financial operations platform, BILL has seen over 100,000 customers start using its agents and improve their financial operations. For example, the company’s invoice coding agent automated 1.2 million invoices, and its card payments agent completed tens of thousands of card transactions without any human intervention.
There are 494,000 companies using BILL solutions, according to one report investor deck Released Thursday.
Advertisement: Scroll to continue
In the near future, Lassert said, “Clients will not only adopt software when they join BILL, they will bring in a team of expert agents who learn and manage their financial back office.”
Internally, BILL uses AI across the company to improve efficiency and execution. For example, the company deployed a quality assurance agent and found that it evaluates all customer interactions, rather than the 1% to 2% that an employee used to review, and that it provides real-time feedback and signals to support employees during calls.
“Seeing this in action enables us to move to entirely new ways of working,” Lassert said.
Bill is now entering a new phase that requires focusing resources and attention on the priorities that deliver the most value, understanding that the time between vision and execution has been dramatically shortened, and working with a flatter, leaner, faster team, Lassert said.
“We have chosen to align with this new structure now,” Lassert said. “By the end of the fourth quarter, we will reduce our workforce by up to 30%.”
