introduction
In an exclusive interview, we sat down with Jack Chai, CEO of… Bitgate wallet. He shared his perspective with BlockchainReporter on how the next phase of cryptocurrency adoption will shift towards real-world ease of use, access to streamlined financial services, and mainstream onboarding.
Regarding his experience at Uber and NewsBreak, he described the current development of cryptocurrencies as entering an “Uber moment,” where the complex blockchain infrastructure gradually disappears behind seamless daily user experiences. During the discussion, Jack Chai Explains self-custody financing, stablecoins, AI-powered wallet experiments, and Bitget Wallet’s strategy to expand adoption across North America and Latin America.
Interview section
What is Bitget Wallet’s strategy to serve as a daily financial interface for America’s consumers?
The strategy is to make self-custody financing useful off-the-shelf. The wallet should help users access stablecoins, token assets, payments, yields, and internet-connected markets from one simple interface.
In America, use cases vary by market. In North America, users already have mature banks and fintech applications, so the value is in stronger ownership, broader market access, and more secure on-chain experiences. In Latin America, wallets can address more pressing needs such as access to the digital dollar, money transfers, and payment frictions.
Our focus is on localization around real user needs while making the product simple enough for everyday use.
What inspired you to become part of Bitget Wallet after holding leadership roles in NewsBreak, Uber, and other Web3 projects?
I’ve always been drawn to the moments when technology moves from early users to everyday life. At Uber, the complex system of drivers, maps, payments, and local operations is now one button away. At NewsBreak, localization and distribution turn information into a daily habit.
Around 2018, I began to see blockchain as the next major technology shift. After working with Web3 projects, I felt that wallets were more robust than many token narratives because it is where users actually interact with cryptocurrencies. Bitget Wallet stood out because it has the scale and product depth to make cryptocurrencies practical across payments, trading, stablecoins, payouts, and on-chain access.
As you see cryptocurrencies entering an “Uber moment,” what similarities do you notice between ridesharing entity growth and mainstream cryptocurrency wallet adoption?
Uber became mainstream by hiding complexity behind a simple result: getting from one place to another. Users didn’t think about routing, driver matching, payments, or local operations. They just opened the app and moved on.
Encryption needs the same transformation. Today, users still see a lot of back-ends — chains, gas, bridges, approvals, and risks. This makes cryptocurrencies look like infrastructure rather than a product. The “Uber moment” for wallets comes when users no longer need to understand the rules. They use the wallet because it helps them pay, save, trade or access markets more easily.
How will experience scaling Uber during the platform’s international growth help you drive Bitget Wallet’s expansion in the US?
Uber taught me that scaling is about solving local problems. A product scales only when it fits with local regulations, payment habits, trust barriers, and user expectations.
This is important in the US because users already have powerful banks, payment apps and brokerage firms. Bitget Wallet should offer something special: self-custody, open on-chain access, tokenized assets, a stablecoin utility, and stronger user control.
The United States is also a trust market. Users are sophisticated, regulators are active, and the media environment is demanding. Growth here depends on credibility, security, education and practical use cases, not just early adoption.
What are the best opportunities for different self-custody wallets as users increasingly look for alternatives to traditional banking systems?
The opportunity is not to build a bank with encryption attached. It aims to offer what traditional finance often cannot: user ownership, limitless access, and connection to the open market. Self-custodial wallets can give users control over their assets and access to instruments unlocked within a single platform, including stablecoins, tokenized assets, decentralized finance, prediction markets, and cross-border payments.
But ownership alone is not enough. The next phase will be defined by wallets that make open finance easier and safer for everyday users, not just more powerful for experts.
How can Bitget Wallet simplify blockchain-based payments, cross-chain financing, and stablecoins for everyday users?
The key is to stop making users compile the experience themselves. A simple procedure shouldn’t require choosing a chain, finding gas, bridging assets, and signing multiple transactions.
Bitget Wallet offers more of that in one interface. Social login makes the onboarding process familiar, gas mining reduces the need to manage native tokens, and users can hold stablecoins, swap, transfer, access decentralized applications, earn yield, and move cross-chain with less friction. We are also working on expanding payment flexibility. With more assets supported, users will be able to spend more types of tokens directly through Bitget Wallet beyond stablecoins, without manually swapping them.
What is your view on the role of stablecoins in redefining cross-border payments and broader financial inclusion across North America and Latin America?
Stablecoins turn cryptocurrencies into something people can understand: digital dollars that move across borders. They can support remittances, standalone payments, trade settlement, payments, trading, and access to dollar-denominated value.
In Latin America, stablecoins often solve immediate needs related to currency fluctuations and cross-border transfers. In North America, it may grow further through settlement, merchant payments, trading and Internet-connected financial applications.
But stablecoins won’t redefine payments just because they’re faster. They need wallets, access to local payments, regulated partners, and simple user experiences. Wallets are the layer that makes stablecoin infrastructure usable for people and businesses.
With over 90 million users worldwide, how does Bitget Wallet plan to boost adoption within the US?
The United States already has mature financial products, so adoption depends on demonstrating what self-custodial financing adds that existing applications do not.
Our focus is on access, ease of use, and trust. Access means helping users access stablecoins, token assets, trading opportunities, prediction and yield markets, and onchain applications from a single interface. Ease of use means reduced friction with social login, gas and chain abstraction, AI guidance, and simpler transaction flows. Trust means strong security design, education, and transparent risk controls. We also want to build with partners, developers, and local communities so that the product is reliable and useful beyond market cycles.
With your extensive experience in Web3, consumer technology and AI, what is your view on AI in improving DeFi and cryptocurrency portfolios?
AI can make cryptocurrencies easier to understand, but it should not become a black box that makes decisions for users. Value is guidance, since DeFi is powerful but difficult. Users need to compare methods, understand risks, manage approvals, read market signals, and avoid bad contracts. AI can organize this complexity into more straightforward options: explaining a transaction, revealing risks, finding better approaches, or helping users understand the market before they act.
For wallets, AI will become part of the interface. Users can express their intentions, while the wallet helps guide implementation. Permissions and control must remain with the user.
What is Bitget Wallet’s approach to balancing consumer-friendly experiences with the flexible privacy and security benefits that self-custodial wallets provide?
Self-guarding gives users control, but it also gives them responsibility. For ordinary users, seed phrases, gas codes, approvals, bridges, and fragmented networks can become barriers. Our goal is simple: easier to get started, smoother to use, and safer by default.
Bitget Wallet reduces burden without removing ownership. Social login makes onboarding familiar, while TEE-based security protects private key operations so users can remain self-guarded. Gas mining reduces the need to manage tokens across chains. Security is based on prevention: transaction simulation, risk alerts, consent management, MV protection, and smart contract detection help users identify risks before they act.
conclusion
Jack Chai’s insights show a clear trend for the future of cryptocurrencies: simplicity, accessibility, and true utility. He predicts that the next wave of adoption will come not from technical complexity, but from user-centered design that removes friction from blockchain interactions.
Bitget Wallet has positioned itself as a gateway for stablecoins, token assets, and onchain financing. The focus remains on combining self-guarding with ease of use and security. From AI-powered DeFi mobility to seamless cross-border payments, the vision is focused on making cryptocurrencies look less like infrastructure and more like an everyday financial tool.
