the Texas Office of the Attorney General (OAG) is investigating reports that the ticket market StubHub Cancels or unprovides World Cup tickets purchased by fans.
OAG received reports that StubHub canceled tickets days or hours before the match, the Attorney General Ken Paxton Said on Friday (July 3) press release.
These complaints point to “ghost tickets,” where sellers list tickets they don’t have, collect payments and cancel them when they can’t deliver, Paxton said.
“In many cases, attending a World Cup match is a once-in-a-lifetime experience,” Paxton said. “If StubHub is a specter exorcising the citizens of Texas from that experience, my office will use every tool available to hold them accountable and help the fans who have been wronged.”
A StubHub spokesperson, reached by PYMNTS, said in an email statement that the company is offering replacement tickets or a full refund.
“StubHub was founded with the goal of making ticket purchasing easier and safer, and for 26 years we’ve helped millions of fans get to the events they love,” the statement read. “The World Cup is no exception, but even one bad experience will be very disappointing for the fans and for us.”
“That’s why, in the rare cases where problems arise, we have Ensure fan protection “Provide replacement tickets or a full refund – and why we work tirelessly to solve ticket transfer issues and get every fan involved in their match,” the statement said.
In the OAG’s press release on Friday, Paxton encouraged Texans who purchased World Cup tickets through StubHub and did not receive them, or received fewer tickets than they paid for, to file a complaint with the OAG’s Consumer Protection Division through his office. Online complaint form.
In another separate case, Paxton was one of four state attorneys general who announced by mid-June that they were investigating the case. Ticket practices From the World Cup organizing body FIFA.
Paxton said on June 9 that he had received several complaints from consumers who may have been misled about the locations of the seats they were purchasing, and that he had launched an investigation into FIFA’s practices.
“I will work to ensure FIFA engages in ethical and honest business practices so that Texans fans are treated fairly,” Paxton said at the time in a press release.
